Shipping & Returns
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Free local delivery is available for orders over $15 within [area of coverage]. For orders under $5, we charge $5 for local delivery.
Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Return & Exchange Policy
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Thank You for Your Business
We at Team Croczile are grateful for your business and continually seek to exceed the expectations of our customers by simply doing the right thing at each opportunity. Our representatives are guided by this mantra and are empowered to do what is right at all times and in all circumstances. We want to ensure that your experience with our team is hassle free and enjoyable and that you are completely satisfied with our products and service. If we fail to meet your expectations on any occasion or in any manner, we want to know and ask that you please contact our customer service department immediately.
The store policies below help to ensure we have properly set expectations and provide additional useful information. Thank you again for your business.
Accepted Methods of Payment
EXO2 The Heat Inside accepts PayPal payments and Visa, MasterCard, American Express and Discover cards. All payments are made in US dollars. Payment by check or money order is acceptable with prior approval by Croczile.
Shipping Time and Methods
Croczile ships free within the continental United States. We typically use Federal Express (FedEx) for all domestic shipping but alternative carriers may be used on occasion. Overnight or otherwise expedited delivery is available upon request and when paid for by the customer in advance.
All in stock orders will typically ship the following business day. Customers are notified by email if an item is on backorder and provided the estimated shipment date of all backordered items. In stock items (partial orders) will be sent as per usual unless the customer requests the order to be sent at once. The time in transit will vary depending on the consumer’s location and the time of year. EXO2 The Heat Inside provides tracking information upon shipment so that orders can be tracked by the customer while in transit.*
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage post delivery, keep all packing contents and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
If a product appears to have a manufacturer’s defect, call or email our Customer Service department for handling instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to a manufacturer’s defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy
You may return most items purchased directly from Croczile within 30 days of the original delivery. Some items may have special return policies which will be disclosed to the consumer in advance of their purchase via an electronic or website message. Returned items must be in new condition and all original tags, parts, accessories, manuals and packaging must accompany the return to receive a full refund. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 10 percent. No returned merchandise will be accepted without a Return Authorization Number. Once a return is authorized by our return department you should
Privacy & Safety
We use your personal information as this Privacy Statement describes. No matter where you are, where you live, or what your citizenship is, we provide the same high standard of privacy protection to all our users around the world, regardless of their country of origin or location.
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